Warranty Policy – Khayal Al Saad
At Khayal Al Saad , your satisfaction is our priority, and we are always keen to provide high-quality products that satisfy your taste and exceed your expectations. Because we are confident in our products (especially the advanced Ihram), we offer you a 30-day gold guarantee with a clear and easy-to-use policy:
1. Gold Guarantee (30 days):
- Warranty period: The warranty is valid for 30 calendar days starting from the date of receiving the order.
- Product Experience: The guarantee is available only for the first order per customer, and covers only one product that has been opened and tested. If you are not satisfied with it, you can get a refund.
- Multiple orders (2 or more in the same order): The trial gold guarantee covers only one product. The rest of the products must be in their original condition and sealed packaging without being opened in order to be replaced or returned according to the replacement and return policy.
2. Warranty against manufacturing defects:
- We guarantee that every piece of our products has been carefully inspected before shipment.
- The warranty covers manufacturing defects (such as torn seams, fabric defects, or damage during shipping). In such cases, we will bear all costs and replace the product free of charge or issue a full refund within the warranty period (30 days).
- The warranty does not cover damages resulting from misuse or use contrary to washing and care instructions.
3. How to apply for the guarantee:
- Contact us via WhatsApp: +966535014967
- Send the order number + photos or a video showing the problem or requesting a return.
- Our team will respond to you within 24 hours to begin the compensation or refund process immediately.
