Warranty Policy - Khayal Al Saad
At Khayal Al Saad, your satisfaction is our priority, and we always strive to provide high-quality products that satisfy your taste and exceed your expectations. That's why we've provided you with a clear and easy-to-understand warranty policy:
1. Quality Assurance:
We guarantee that every piece of our products, especially the upgraded ihram, has been carefully inspected before shipping. If you encounter any manufacturing defects within 7 days of receiving your order, we will assume responsibility and replace the product free of charge or refund the full amount—as you wish.
2. Terms:
•The warranty covers manufacturing defects only (such as torn stitching, fabric defect, or packaging damage).
•The warranty does not cover damages resulting from misuse or improper washing.
•You must provide us with a video or photos showing the problem within 7 days of receiving the product.
3. How to apply for the guarantee:
•Contact us
Via WhatsApp
+966535014967
• Send the order number + photos/videos showing the defect.
We will respond to you within 24 hours and begin the compensation process.
